Frequently Asked Questions
- What is your warranty?
All of our manufactured luminaires are warranted to be free from defective materials and workmanship for two years when properly installed for the right application and operated at rated voltage. The Warranty Period for ENERGY STARŪ rated lighting products is three (3) years from the date of purchase. The Warranty Period for LED Generation 2 lighting products is five (5) years from the date of purchase. The Warranty Period for LED Generation 1 lighting products is three (3) years from the date of purchase. This warranty excludes lamp failure and covers only repair or replacement at our Orlando facility. For complete warranty information, please see our Terms-Conditions-Warranty page.
- I live in California and cannot wait a month to get my order. What are your lead times?
Our 46,000+ square foot parts facility, coupled with built stock on key items, allows us to ship small to standard size orders in 2-5 days on average…often times sooner if needed. Transit time to the West Coast averages five days unless expedited.
- Can you make Incandescent Fixtures?
Yes we can, but choose not to. As a fixture manufacturer, we feel it is our environmental duty to build energy efficient luminaires when ever possible. While incandescent lamps have their applications, it is not in keeping with the direction and focus of our company as established in 1977.
- Are there other colors available besides your 15 painted finishes?
Yes, we can paint or color match most any finish when given an RAL code or sample to duplicate. We can also cross reference numbers from the majority of national paint suppliers such as Sherwin-Williams or Benjamin Moore.
- Do you sell direct?
No, we have contracts with local agents across the United States to promote and sell our products.
- Where can I buy your products?
Using our Rep Locator, contact the agent assigned to your area for information concerning local distributors and contractors.
- Are photometrics available for any of your fixtures?
Yes, photometric data has been completed for most all Area & Security models as well as many wall and ceiling models. We can provide electronically, on paper, or on CD. . Please contact the factory or a representative to advise as to the format that you require.
- Is your pricing competitive?
Absolutely! Although we’re not always the lowest, every time, for every model, on every job…there have been very few projects lost because of pricing issues.
- Do you discount for large orders?
Certainly! Our agents, being experienced and familiar with their markets, are best suited to establish the local pricing. They have been given the authority to discount in certain situations.
- Are you really family-owned and operated?
We certainly are and have been for 36 years. There are currently three Brownlees overseeing operations with outstanding support from an experienced management team.
- How do I get to your manufacturing facility?
We are 5 miles NW of downtown Orlando and 18 miles NW of Orlando International Airport. Our address is 4600 Dardanelle Dr Orlando FL 32808; this MapQuest link can provide specific directions.
- Do you have custom capabilities?
Yes…we welcome the opportunity. Using Rep Locator, please contact your local representative for assistance.
- Are your luminaires certified, qualified and/or compliant?
Yes, all our current models are Underwriters Laboratory (UL) listed for either Wet, Damp or Dry locations; over 185 are ENERGY STAR® qualified; and over 80 are ADA compliant.
- How much is your minimum order?
We happily accept orders of any size and do not charge extra for the smaller ones.
- Apparently you have discontinued the model I need, is it still available?
Most models, and their replacement parts, are available for several years after having been discontinued…perhaps longer depending on minimum purchase quantities and price increases from our vendors. If not in stock, these items may require longer lead times.
What do your symbols found on your product pages mean?